How long does shipping take?

Estimated shipping time is 5–7 business days, with free shipping Australia-wide. During peak periods it can occasionally take longer.

Can I return a product if I change my mind?

Yes — you have 30 days from delivery to return or exchange eligible items. Change-of-mind return shipping is paid by the customer. See our Returns, Refunds & Warranty page for details.

My item arrived faulty or damaged — what now?

Email us at info@aliendose.com with photos and your order number. We'll arrange a repair, replacement or refund under the Australian Consumer Law, and we cover the return costs.

How do I track my order?

We'll email you a tracking number as soon as your order ships.

How can I contact you?

info@aliendose.com — we reply within 1–2 business days.