Returns, Refunds & Warranty
Last updated: October 2026
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies those rights.
Faulty, damaged or incorrect items
If your item is faulty, arrives damaged, isn't as described or isn't what you ordered, email info@aliendose.com with your order number and photos of the issue. Depending on the problem, we'll offer a repair, replacement or refund in line with the Australian Consumer Law. We cover the cost of returning faulty, damaged or incorrect items.
30-day change-of-mind returns
Changed your mind or need a different size? You can return or exchange eligible items within 30 days of delivery.
- Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging.
- For hygiene reasons, underwear, socks, shapewear and bras can only be returned for change of mind if they are unopened and in their sealed packaging.
- Change-of-mind return shipping costs are paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
- Original shipping is free, so no shipping fee is deducted from your refund.
How to start a return or exchange
- Email info@aliendose.com with your order number, the item(s) you want to return and the reason (and the size you'd like, for exchanges).
- We'll reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first.
- Pack the item securely and send it with a tracked service.
Refunds
Once we've received and checked your return, we'll refund you to your original payment method within 14 days. Depending on your bank, it may take a few extra days to appear in your account.
Lifetime warranty against manufacturing defects
In addition to your rights under the Australian Consumer Law, AlienDose offers a lifetime warranty against manufacturing defects on all our products, for the original purchaser.
- What's covered: defects in materials or workmanship, such as faulty hinges, seams or zips, under normal use.
- What's not covered: normal wear and tear, accidental damage, misuse, or items that have been altered.
- How to claim: email info@aliendose.com with your order number, a description of the issue and photos. If your claim is accepted, we'll repair or replace the item (or refund it if neither is possible).
- Costs: we cover the cost of shipping for accepted warranty claims.
- Warranty provider: AlienDose — info@aliendose.com.
The benefits of this warranty are in addition to other rights and remedies you have under the Australian Consumer Law in relation to the goods.